Scheduling Manager

Maid to Shine® is looking for our next position. We will be hiring for the Scheduling Manager Position for our Colorado Springs office.

Deadline

All applications must be turned in by March 1, 2018

Qualifications?

• Been with Maid to Shine on or before January 2018 (3 months)
• Have a heart to see people grow and learn
• Willing to move near the service area
• Have 2 weeks of training in Colorado Springs
• Do you love Maid to Shines Values and Mission to leave Peace?

What Can I expect - A quick overview?

• Answer the phone
• Schedule Clients
• Contact Leads
• Filing and Organizing
• Billing
• Second opinion on interviews

Hours and Pay for the position:

Hours will be ~40 hours per week at $8.80 per hour + commission. You will receive 3.5% commission on all Maintenance Cleanings and ongoing Hourly Cleanings and 1% commission on all Deluxe, General, and First Time Hourly cleanings that you book. Maid to Shine guarantees that hourly + commission will total at least $13.00 per hour.

First 12 months after training, we expect yearly pay to be ~$25,000. Next 12 months to be ~$30,000. Next 12 months to be ~$35,000. This pay is not guaranteed and is dependent on the overall success of Maid to Shine and your leadership skills.

KRA - Summery of Position

• Answering The Phone
  • Both future and current clients will be calling daily
  • Answer the phone within 3 rings
  • Clocking in and clocking out Cleaning Techs
  • Filtering out solicitors and applicants
• Scheduling Clients
  • Meeting or exceeding expected scheduling goals
    • At least 1 out of every 6 clients that call to book a cleaning
    • 50% of total bookings to go ongoing
  • Schedule In home estimates
  • After a lead becomes a client they must be scheduled
  • Making sure that ongoing clients are on the schedule
• Contacting Leads
  • Calling back leads that have previously contacted us to check up on them
  • Calling lead sources other than the phone (i.e. HomeAdvisor, AngiesList, Email)
  • Checking email for clients from the website and checking voicemail
  • Emailing quotes
• Following the Action date list for all clients and leads
• Running credit cards for the previous business day’s cleanings
• Going with the Office manager to interviews
• Filing and Organization
  • File Paperwork. Includes both client and cleaning tech paperwork.
  • Print schedules and work orders for Cleaning Techs
    • Give out on supply pick-up day
    • Email changes to cleaning techs
  • Get keys ready for the Cleaning Techs
• Fill Cleaning Solution
  • Make sure that all cleaning solution is available for the techs by mixing the solution
  • Telling the office manager if more solution needs to be ordered

Start Date

April 16, 2018