How much is the service? This is the biggest question to answer. We bid all of our houses dependent on several individual factors including size, number of bedrooms, number of bathrooms, and the frequency of the cleaning. If you would like an instant price quote, we have an online instant price and booking built into our site.
Why are some maid services cheaper? Because underground markets have to be! The “independent” house cleaning market may seem like they are saving you money, but in the long run they are costing you more than you think. These cleaners are a headache to both consumers and the cleaning industry. They often will hire illegals and not pay taxes. Have you ever thought about who pays the medical bills when your uninsured independent house cleaner gets hurt in your house? Always choose a professional house cleaning service for your home. For an eye-opening report on the “independents” vs. the “professionals” download this Free Article.
What is your service area? We service most of El Paso county from County line road in the north to Fountain/Security-Widefield in the south. From Manitou Springs in the west to Falcon in the East. Please see the service map below for full details!
Are you insured and bonded? Yes! Your safety and protection is top priority. We carry several types of insurance including liability and workman’s comp for all of our Cleaning Techs.
Do I have to sign a contract? No! You can cancel our relationship at any time. You will only have to sign our non-solicitation agreement and on-time payment commitment when you hire us.
What if I am not satisfied? We have a 48 hour 100% guaranteed. If you are not satisfied give us a call within 48 hours of the cleaning and we will return within 24 hours and clean any unsatisfactory areas. If we cannot meet your needs, we will issue you a refund in most cases.
Do I have to be home during service? Not at all. Most of our clients give us a key or garage code. Our professional Cleaning Techs are fully trained before they ever see your home. Your security is our top priority!
What day and time will you show up to clean? You get to pick your day and time. We clean Monday through Friday between 8:00 a.m. and 5:00 p.m.; You can pick an arrival time of either: 8:00 a.m. to 8:30 a.m. or 11:30 a.m. to 1:30 p.m. Our clients get consistent and superior service at times that work for them!
How often do you come? We can scheduled as often as you need. Typically clients choose Bi-weekly service (once every 2 weeks), however we can also come twice a week, weekly, or monthly (once every 4 weeks).
What if I need to change my day of service? Just tell us what day works best for you. Give our office staff a week or more notice and we can change your day.
What if I have to skip a cleaning or cancel my service? Give us 24 business hours notice before a maintenance or 48 hours notice before a first time cleaning and we will promptly reschedule or cancel your service.
Maintenance cleanings preformed on:
- Monday call by 5:00 pm the previous Thursday
- Tuesday call by 5:00 pm the previous Friday
- Wednesday call by 5:00 pm Monday
- Thursday call by 5:00 pm Tuesday
- Friday call by 5:00 pm Wednesday
- Saturday call by 5:00 pm Thursday
General or Deluxe cleanings preformed on:
- Monday call by 5:00 pm the previous Wednesday
- Tuesday call by 5:00 pm the previous Thursday
- Wednesday call by 5:00 pm the previous Friday
- Thursday call by 5:00 pm Monday
- Friday call by 5:00 pm Tuesday
- Saturday call by 5:00 pm Wednesday
How do you enter our home? The most covenant way for you is if you provide a house key or garage code so we can start cleaning as soon as we arrive. You always have the option to let us in when we arrive.
How do I pay for my cleaning? We accept Cash, Check, and all major credit cards (including: Visa, MasterCard, Discover, and American Express).
When do I pay for the cleaning service? Payment is due once services are rendered. You can leave a check on the counter or we can charge your credit card the day of cleaning.
Do I have to tip? Tipping from 5% to 15% of the service price is always appreciated and never required.
Why do you send only one Cleaning Tech? The core of what sets our professional cleaning service apart from others is the fact that we only send you one maid. We do this for a number of reasons. Instead of sending you two or three maids who are different every week, you will see the same face every week. We can schedule one of two arrival times during the day for your convenience; unlike other services where their maids can show up any time during the day. You get to know your Cleaning Tech so that your maid knows and cares about your house and will want to make your professional cleaning to your standards.
Are you a franchise? No, we just look like one on the outside because we are just as professional. However, we have the freedom to provide you with a more customized cleaning service and our prices are usually slightly lower than the franchises.
Are your Cleaning Techs employees or sub contractors? All of our Cleaning Techs are employed by Maid to Shine.
Do you do background checks on your Cleaning Techs? Absolutely! We do thorough checks on everyone that works for us. Our hiring process is extensive and includes background checks, chemical substance checks, referral checks, and extensive training before anyone sees your home.
Does your staff speak English? This is one of the most popular questions we receive. We go to great lengths to make sure you can communicate with your maid. Our Cleaning Techs must be able to read and speak English because we offer a customized house cleaning for our clients. We never use illegal labor which is common with many services. Please look at this article about hiring only professional maid services.
Are my valuables safe with your Cleaning Techs? We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications. We rank your safety and security at the top of our business priorities.
Who provides the cleaning materials & equipment? Sanitation is a high priority. There is not a maid service out there that cleans their house cleaning equipment in between houses. We use your vacuum in order not to exposes your home to germs and pet dander from any other homes. Our mop heads are changed out for every house. Otherwise we provide our own cleaning supplies unless you specify something different.
What if I want you to use my cleaners? Maid to Shine has done extensive research on our products including safety for people, pets, wood floors, marble, granite, and other items. Our people are trained to use and handle safe, green cleaning supplies. We would rather use our cleaners, however we are happy to accommodate your needs. When using cleaners that we are not accustomed to this will slow down your tech and requires that we charge a fee to fairly pay your tech. HIPAA laws also require that Material Safety Data Sheets (MSDS) be provided to all of our techs. You will need to provide MSDS sheets to your techs. Since we are a green company, we have limited chemical safety gear. Some MSDS items require safety gear (such as gloves and masks) that we do not provide and you will need to provide. As a green company we also tell our techs they do not have to use any chemicals or cleaners which they feel are unsafe, do not be surprised if you tech says they can not use your cleaners because they feel unsafe using them. Lastly, many cleaners are harmful to the surface you want cleaned, such as vinegar on finished wood. If you want us to use your cleaners you wave the right to hold us liable for any damages your cleaners do to your property.
What do I need to do to get ready for a cleaning? Please do not clean, that is what we are for. Do pick up clothing, books, toys, or clutter. Plan on keeping children and pets in areas we will not be cleaning. Place coasters or felt under heavy or sharp furniture legs to prevent damage to wood or other floor surfaces.
What about breakable Items? We call these risky items. Risky items include anything wobbly, tipsy, or unusually fragile; or that could cause injury or be difficult or impossible to replace if broken. Examples: fragile figurines, glassware, top-heavy vases, or booby-traps such as mirrors or pictures that are not hung securely. Remove risky items to areas we will not be cleaning.
What about items damaged during cleaning? When we are at fault, then our insurance policy guides what happens next: repair, replace, or reimbursement. For breakage, you must save the broken item for inspection. Our liability is up to $100 per item. Breakage values over $25 must be verified before being replaced or reimbursed. Any item you feel is irreplaceable should be moved to an area where we will not be cleaning.
What about mini-blinds? We only dust mini-blinds. This is because we have found they are too fragile to hand wipe. Often mini-blinds will snap, crumble, or bend when we try to clean them. If your mini blinds have bad buildup, we suggest replacing them at your local store.
What if I need to add some extra tasks or services? We are not a franchise, we can customize anything you need. Just call the day before to make your special requests and we will quote you a price for the additional services.
What about my pets? We love them, and we treat them like our own. Just let us know of any special instructions for your dog, cat, bird, or iguana.
What about smoking? If you do smoke and only do so outside of the home, we would love to clean your home, however we do not have any team members that can clean inside of a smoking home.
Should I have a deep clean every year? Many of our clients do have a Deluxe Cleaning annually to maintain those out-of-reach places that are not a part of the normal, maintenance routine. It will be less expensive than the first time Deluxe cleaning because the rest of the house is already at maintenance level!
What about holidays or snow days? In rare instances where we have to move your cleaning day, such as holidays, we will give you at least 24 business hours notice. The only exception to the above situation is if the weather becomes too hazardous for your cleaning tech. Our snow policy is: If the school district in your area closes then we will call to reschedule your cleaning day.
Holidays that we are closed are: Thanksgiving, the Friday after Thanksgiving, Christmas Eve, Christmas, and New Years day. Of course any holiday that lands on Saturday or Sunday (such as Easter) we are closed anyway.
Do you pay for referrals if I refer you? Yes! Your next cleaning will be free when your referral becomes a regular client! Refer to our Free Cleaning page for more information.